Complaints procedure and conflicts
1. We do hope that all our customers are always 100% satisfied. If nevertheless you would have complaints concerning our services, please do not hesitate to contact us by phone +32 486 94 88 34 or by email email@example.com. We will do the utmost to deal with your complaint within 7 days.
2. All contracts we conclude with our customers are, regardless of their place of residence, exclusively governed by Belgian law. Only the courts of Belgium are competent to adjudicate with disputes arising out of or connected to these contracts. If as a result of international law the law of a different country applies, the interpretation of the current terms and conditions will in the first instance be done in accordance to Book VI of the Belgian Commerical Code.
3. By way of Alternative Dispute Resolution measure, the Federal Service de Médiation des Consommateurs has been appointed to receive all demands of out of court settlement of consumer disputes. The Service will intervene directly or transfer your complaint to the appropriate service. You can contact the Service de Médiation des Consommateurs via this link: http://www.mediationconsommateur.be//en.
4. In case of cross border dispute, you can contact the "Online Dispute Resolution" platform of the European Union via this link: http://ec.europa.eu/odr
If you wish a refund or to exchange the product , please contact us within 14 calendar days of taking delivery of your items.
The consumer has the right to notify the seller that he wishes to cancel the sale, without penalty and without reason, within 14 calendar days from the day after the delivery date of the product or the conclusion of the services agreement.
How do we run this smoothly?
If you wish to return any item, please notify us by email at firstname.lastname@example.org. It is vital you email us before you post your items back to us. We will look together for the best solution. Talking always helps.
Through our bpack World Easy Return service we offer free returns in 17 countries already. We will mail you a free return label. After receiving our response and finding the perfect solution we expect your return within 5 days. Simply attach the label on the box or envelope and send the package back through a local post office in most European countries. The shipment is free of charge and can be followed by the Track & Trace service of bpost.
All items for exchange or refund must be returned undamaged, unworn, unwashed and intact with all original labels.
In case of goods found to be damaged upon delivery, you must inform us immediately by emailing email@example.com. We will then contact you to resolve the issue. We can only accept genuinely damaged items - not goods where you attempted repair or you did not follow the manufacturers washing instructions.
How to return your package for FREE?
Attach the free return label bpack World Easy Return (available in 17 countries see below) on the box or envelope.
We offer the free return service bpack World Easy Return in the following countries: Belgium, Netherlands, Germany, France, Luxemburg, United Kingdom, Spain, Portugal, Italy, Estonia, Finland, Hungary, Letland, Malta, Slovenia, Slovakia & Czech Republic. Attach this label on the box or envelope and go to your local post office. The shipment is free of charge and can be followed by Track & Trace. For all other countries you also need to go to your local post office to return the package but shipment will be at your charge.
We cannot be held responsible for a loss of your shipment. Please ensure both yours and our addresses are clearly displayed on the outside of the parcel. Inside your parcel please provide your name and address. You can use your original invoice or just pop them on a piece of a paper.
Returns or exchanges which have not been reported to us in advance will not be refunded.
Please note - items on sale can never be exchanged or returned.
Once we have accepted your return you can either choose another article or opt for a refund. If you chose another article of course we ship it to you for free. On the other hand we can only provide this service for each initial order. In case you want a refund, please send us by mail your bank account number (and if possible your IBAN and BIC code)
If all conditions have been fulfilled Undies4men will refund you the full amount of the article(s) within 15 days.
Our return address: